Company Policies

Authenticity Guarantee

Timeless & Co., Ltd. is a retail company that specializes in quality accessories at advantageous prices. Designed by well-known and emerging brands, our products are targeted toward those with refined tastes in luxury and fashion. All of our products are guaranteed to be authentic and original. They are sourced through reputable retail, distribution establishments and third-party trading companies specializing in modern, brand-name accessories and fashion products.

Shipping

All our products are insured and securely shipped. Some shipments will require signature upon delivery. The exact shipping rate will be calculated at the time of checkout.

Returns

We offer an easy, 14-day hassle-free return policy. All products need to be received at our facility within 14 days of the purchase. If you chose to return the product, please notify us via email or by phone to acquire our permission to return a product. All products must be returned in their unused, original condition, with all packaging, tags, and any other accessories that came with your product to qualify for a refund. If a returned item meets above-mentioned requirements, the refund will be settled in full minus actual shipping costs associated with the original shipping. The refund will be settled in the same form of payment you used to purchase it from us.

In some exceptional cases when circumstances won’t allow for you to return the product within 14 days of the purchase date, please notify us as soon as possible so that we may extend a reasonable return time.

For shipping your return to us, we suggest using an insured traceable courier, such as UPS, FedEx or insured Parcel Post. Please be sure to keep your tracking number until your package has been received.

After a return has been received, please allow 3-5 business days for us to process the return. The refund will be settled in the same form of payment you used to purchase it from us. An e-mail confirmation will be sent when your return has been processed.

**We reserve the right to impose a 15% re-stocking fee on returned products if any of the above-mentioned conditions are not met. **

Price Change Notice

Due to the competitive nature of our market and trending conditions, prices are adjusted on a periodic basis. We reserve the right to make any pricing adjustments on our website without prior notice.

Electronic Communications

When a customer visits our website or communicates with us electronically by sending e-mails, they consent to receiving communications from us electronically. We will communicate to our customers by e-mail or by posting notices on our website. Customers agree that all agreements, notices, disclosures, and other communications we provide electronically will satisfy any legal requirement that such communications be in writing.

Cookies & Data Collection Devices

In some instances, Timeless & Co., Ltd. may collect non-personal data through cookies, web logs, and other monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to a customer’s browser, which may then store it for future use. Our website uses cookies to maintain information for shopping carts and to facilitate our customers’ shopping experience so that items will not need to be re-added to a shopping cart during the same browser session.

Privacy Policy

Our customers’ privacy is very important to us. We will not sell, trade, or share anyone’s name, credit card number, or any other private information with any third party, under any circumstances. We use private information for our verification and billing purposes only. Also, we may use a customer’s contact information when we are running any special offers or sending out our monthly newsletter. If anyone wishes to be excluded from our mailing list, please contact us here, and your request will be fulfilled.